By using the Service, you are accepting the policies and practices described in this Policy, as such Policy may be amended from time to time. Each time you use the Service, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy.
To be clear about the terminology we are using, when we use the phrase “Personal Information” in this Policy, we mean information about you that is personally identifiable, like your name, address, e-mail address, billing information, or phone number, as well as other non-public information that is associated with this personal information. When we use the phrase “Anonymous Information” in this Policy, we mean information that is not personally identifiable, or linked to your Personal Information such as aggregated information, general demographic information and IP addresses. Anonymous Information does not necessarily enable identification of individual persons.
1. Collection and Use of Information
When you install the UenMe App, you will be given the option to provide us with your Screen Name and a photo (though neither are mandatory) and to allow us access to your mobile device and social media accounts’ address books. A copy of the Screen Names in your address book (but not emails, phone numbers, notes or any other Personal Information in your address book) will be stored on our servers and will only be used to:
(a) notify you when your contacts become active on UenMe;
(b) indicate which of your contacts is already a UenMe user;
The copy of Screen Name(s) from your address book is stored on a live database. This database does not have a “historical backup”. If you delete the address book from our servers (more about this below), it will be deleted instantly and permanently.
Your Screen Name will be used for identification purposes as your UenMe user ID.
Since UenMe users may add your UenMe Screen Name to their address book and see that you registered to UenMe, we do not consider the fact that your UenMe Screen Name exists on UenMe as private information.
Calls by users are transmitted either directly from user to user or, if direct transmission is not possible (due to, for example, firewalls), UenMe servers are used to transmit the call. In the latter scenario, the information transmitted is stored briefly in volatile memory (RAM) solely to enable the transmission of the call to the other user. WE DO NOT RECORD ANY PART OF YOUR CALL.
Name and Photo
Should you provide your name and/or photo it will be visible to other UenMe users as long as such users have your Screen Name or you participate in the Service.
Online Status and Seen Status
Other users will see your connection status (whether you are online or not – and if not, when was the last time you were connected to the service) as well as whether you saw messages they sent to you. You may disable this via the settings.
UenMe allows you to provide your location during the registration process. For the avoidance of doubt, UenMe will not share your location information and will not use it for any purpose except as specifically requested by you.
2. Sharing and Disclosure of Information
We do not rent, sell, or share any information about our users with any third-parties, except as specifically described herein. We may disclose your Personal Information if we believe such action is necessary to:
(a) comply with the law, or legal process served on us;
(b) protect and defend our rights or property (including the enforcement of our agreements); or
(c) act in urgent circumstances to protect the personal safety of users of our Service or members of the public.
In order to provide you with UenMe products you have requested, UenMe may sometimes, if necessary, share limited Personal Information that you have provided (excluding your address book and related information) and anonymized technical meta-data with trusted partner service providers and/or agents, for example: banking organizations or other providers of payment and analytical services, customer support, or hosting services. UenMe will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. UenMe will never share personally identifiable personal information with any third party, except as may be required by law (see below).
The following is a description of how we may share limited Personal Information with trusted third party partners. Should we add additional partners, we will immediately update this description.
1. We may use Push Notification Services to notify you about various events related to the UenMe App. If we do, the Screen Name of the person calling you or sending you a message may be part of the notification. This message is sent to the push notification service provider, for delivery to your device.
2. We use third parties to process the payment and/or billing information that you submit on our website or through the UenMe App to facilitate payment transactions. We require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws, but we are not liable or responsible for these third party transactions. Therefore, you should review such third party terms and conditions before providing your payment or billing information.
Notwithstanding any of the foregoing, the UenMe servers that are used to store your Personal Information are owned and hosted by Amazon Web Services, Inc. (“AWS”). You can read more about measures taken by AWS to protect the security of their servers and your Personal Information here: https://d0.awsstatic.com/whitepapers/aws-security-whitepaper.pdf
We may disclose information about you if we determine that for national security, law enforcement, or other issues of public importance that disclosure of information is necessary.
We may from time to time ask you to provide information about your experiences, which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on our website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the UenMe software, products and websites.
We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use email, the UenMe software or SMS to notify you of any eventual claims related to your use of our software, websites and/or products, including without limitation claims of violation of third party rights.
We may send you alerts via the UenMe software to notify you when someone has tried to contact you. We may also use the UenMe software to keep you up to date with news about our software and products that you have purchased and/or to inform you about other UenMe products and related information.
3. Children’s Privacy
UenMe apps, websites and software are not intended for or designed to attract anyone under the age of thirteen (13) and we do not intentionally or knowingly collect Personal Information on our sites from anyone under the age of thirteen (13) (or older in some jurisdictions). We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
We take reasonable precautions to protect Personal Information from misuse, loss and unauthorized access. Although we cannot guarantee that Personal Information will not be subject to unauthorized access, we have physical, electronic, and procedural safeguards in place to protect Personal Information. Personal Information is stored on our servers and protected by secured networks to which access is limited to a few authorized employees and personnel. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Business Transitions
6. Changes to Policy
From time to time, we may revise this Policy. We reserve the right to update or modify this Policy, or any other of our policies or practices, at any time with or without notice. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt-out of such differing uses. We will post the revised Policy on our website, so that users can always be aware of what information we collect, how the information is used and under what circumstances such information may be disclosed. You agree to review this Policy periodically so that you are aware of any modifications. Your continued use of our website or the UenMe App, as applicable, indicates your assent to any changes and signifies your agreement to the terms of this Policy as so revised. If you do not agree with these terms, you should not use our website, the UenMe App, or any other Service.
7. Change or Removal of Information
Due to technological reasons, we do not know when and if you delete the application. Therefore, if we detect no activity from your device for 90 days, we will assume that you deleted the application and we will remove your address book from our servers. However, since we are not certain that you deleted the application (you may just be on vacation, etc.) we will not deactivate your UenMe account (which is your Screen Name). We do not want to force you to register again in the event of non-use.
If you wish to delete your account completely, you can go to the “Settings” tab in the UenMe App, and tap the “Delete Account” option. Please note that this will remove your data from UenMe, and deactivate UenMe on your device. If you have additional concerns and/or requests, you can contact UenMe at email@example.com.
8. Contact Information
Please direct all questions in connection with this Policy via e-mail to firstname.lastname@example.org or by writing to UenMe. LLC, Attention: Privacy Dept, 2118 Wilshire Blvd #275 Santa Monica, CA 90292.
(Last updated on May 13, 2017)