5 tips for improving call quality

We've all been there. 

You're chatting with your friend, and suddenly the sound glitches out right when she's getting to the best part of a hilarious story. Or maybe the video freezes and your friend gets to look at you awkwardly smiling for 3 minutes straight. Our personal favorite? When the picture is so pixelated that you feel like you're talking to a person made out of Legos. (Oh, the nostalgia!)

In all seriousness, technology has some unavoidable frustrations, sure, but that doesn't mean you have to deal with crummy quality on your video calls! 


Here are a few tips that can greatly improve the quality of your calls on UenMe...

Make sure you're running the latest version of the app

If you're running an outdated version of UenMe, you may experience any number of funky glitches, and who wants that?! Check out section 1.3 of our FAQ for more about how to update your app.

Use wifi when you have a reliable signal

If your internet speed is fast and consistent and your wireless signal is strong, you'll have the best quality possible on your calls. Woohoo!

Troubleshoot any issues related to wifi

Are other people using up some of your wireless bandwidth? Are you too far from your wireless router? Are you using a hotspot or satellite internet connection? All of these negatively affect the speed and consistency of your connection, which means your call quality could be less-than-awesome.


"Have you tried turning it off and then back on again?"

Ah, everyone's favorite tech support question. Sometimes closing an app or your internet browser is enough, but when that doesn't do the trick, "power-cycling" really does work wonders for almost any tech device! Whether it's your modem, your wireless router, or restarting your phone, you're giving the device a chance to clear out old or unnecessary data and start fresh. It's not quite magic, but sometimes it feels like it!

Try using your phone's data instead

Most people have their phones set to use any wifi signal that's available, but sometimes the wifi network you're trying to use just isn't cutting it. If you have a strong service signal with your phone's carrier, try switching your wifi OFF altogether. (This of course means you'll be using up some of your data, so be sure to consider your cell plan before any marathon chat sessions!)


We hope these tips help you to have as many crystal clear video calls as possible! Happy chatting!


Questions about UenMe? 
Check out our Frequently Asked Questions / Preguntas Frecuentes
or contact Team UenMe on the app: uenme.co/uenme


(photography by Erica Danger)