FREQUENTLY ASKED QUESTIONS

1 - THE BASICS

1.1 - WHAT IS UENME?
1.2 - WHERE CAN I DOWNLOAD UENME? WILL IT WORK ON MY DEVICE?
1.3 - HOW CAN I TELL IF I HAVE THE MOST CURRENT VERSION OF THE APP?
1.4 - HOW DO I CHANGE MY PHONE'S SETTINGS TO MAKE SURE UENME WORKS PROPERLY?

2 - YOUR ACCOUNT

2.1 - HOW DO I ADD OR CHANGE MY PROFILE PHOTO?
2.2 - HOW DO I ADD OR CHANGE INFO AND #INTERESTS ON MY PROFILE?
2.3 - CAN I CHANGE MY USERNAME?
2.4 - HOW DO I RESET MY PASSWORD?
2.5 - HOW DO I ADD OR UPDATE AN EMAIL ADDRESS OR PHONE NUMBER TO MY ACCOUNT? 

3 - EXPLORING & CHATTING

3.1 - HOW CAN I FIND SOMEONE TO CHAT WITH?
3.2 - HOW DO I CALL SOMEONE?
3.3 - HOW DO I ANSWER A CALL?
3.4 - HOW CAN I SHOW IF I AM AVAILABLE OR UNAVAILABLE?
3.5 - HOW DO I MESSAGE SOMEONE?
3.6 - WHERE CAN I SEE MY MESSAGES OR MISSED CALLS?
3.7 - HOW CAN I DELETE MY MESSAGES OR CALL HISTORY?
3.8 - HOW DO I ADD SOMEONE TO MY FAVORITES?
3.9 - HOW CAN I SHARE MY PROFILE?
3.10 - HOW SAFE / SECURE / PRIVATE IS UENME?
3.11 - HOW DO I BLOCK SOMEONE?

4 - SPENDING & EARNING UENS

4.1 - WHAT ARE UENS?
4.2 - HOW CAN I BUY UENS? WHAT METHODS OF PAYMENT ARE ACCEPTED?
4.3 - HOW CAN I EARN UENS? WHERE DO I CHANGE THE AMOUNT I WANT TO CHARGE PER MINUTE?
4.4 - CAN I PAY A DIFFERENT AMOUNT FOR A CALL?
4.5 - CAN I CALL SOMEONE AND EARN UENS?
4.6 - WHAT IF I ONLY WANT TO ACCEPT PAID CALLS?
4.7 - HOW CAN I SEE HOW MANY UENS I'VE EARNED OR SPENT?
4.8 - HOW DO I TRADE IN MY UENS FOR MONEY? CAN I GET PAID EVEN IF I'M NOT IN THE UNITED STATES?
4.9 - HOW LONG DOES IT TAKE TO GET PAID?
4.10 - ARE THERE FEES OR LIMITS ON CASHING OUT?
4.11 - CAN I CASH OUT MY UENS IF I'VE DELETED MY ACCOUNT?
4.12 - DO YOU HAVE ANY TIPS FOR HOW TO GET MORE CALLS AND EARN MORE UENS?

5 - WHAT IF I STILL HAVE QUESTIONS? 

5.1 - HOW CAN I CONTACT UENME SUPPORT?

 



1 - THE BASICS


1.1 - WHAT IS UENME?

UenMe is a fun and easy way to privately video chat with people who share your #interests, as well as experts of all kinds. You can talk for free, or charge for your time using our in-app currency. Users keep all money earned when cashing out.

1.2 - WHERE CAN I DOWNLOAD UENME? WILL IT WORK ON MY DEVICE?

You can click HERE or search for UenMe in the App Store. (Screenshots of steps HERE) UenMe requires iOS 9.0 or later, and is compatible with iPhone, iPad, and iPod touch.

Android version coming in 2017!



1.3 - HOW CAN I TELL IF I HAVE THE MOST CURRENT VERSION OF THE APP?

We update UenMe frequently to make improvements and add features, so running the most current version of the app is key for all users!

Most phones will update apps automatically, but you can always check if there is an update available for download! From the App Store, tap Updates in the bottom right corner of your screen. If UenMe is shown on the list of apps with available updates, just tap Update!

1.4 - HOW CAN I CHANGE MY PHONE'S SETTINGS TO MAKE SURE UENME WORKS PROPERLY?

If something is not working correctly when you are using UenMe, first make sure that you have enabled your in-app permissions.

View or adjust these by tapping the Settings icon on your iPhone (It should be on your home screen, unless you have moved it to another area). Scroll down until you find UenMe and tap. All items should be enabled, and you can customize your notification settings. To prevent missed calls, we recommend also enabling all notification options and setting your alert style to Alerts. (Screenshots of steps HERE)

2 - YOUR ACCOUNT

2.1 - HOW DO I ADD OR CHANGE MY PROFILE PHOTO?

Tap in the bottom right corner of the app to go to your dashboard, then tap your current profile picture at the top of the screen. Tap Edit Profile, then the blue camera icon to choose a new photo. Profile photos should not contain anything explicit or that otherwise violates the UenMe Terms of Use or Privacy Policy.

2.2 - HOW DO I ADD OR CHANGE INFO AND #INTERESTS ON MY PROFILE?

Tap in the bottom right corner of the app to go to your dashboard, then tap your username at the top of the screen, followed by Edit Profile.

To make changes, tap the area you'd like to change and make the additions or edits! To add an interest, tap What are you interested in? Type something you're interested in, and then hit Return to add it to your profile. To remove an interest, just tap the - symbol to the right of that interest. Any changes made here will be saved automatically.

You can also add interests when looking at someone else's profile - Just tap the + symbol next to their interest, and it will be added to your own #interest list!

2.3 - CAN I CHANGE MY USERNAME?

No, usernames cannot be changed.

2.4 - HOW DO I RESET MY PASSWORD?

Tap in the bottom right corner of the app to go to your dashboard, then tap your username at the top of the screen. Now tap Settings, followed by Change Password, and enter the required info.

If you are unable to log in to a UenMe account which has an email or phone number associated with it, you can request a password reset by tapping Forgot Password? and entering your info.

2.5 - HOW DO I UPDATE AN EMAIL ADDRESS OR PHONE NUMBER ON MY ACCOUNT?

Tap in the bottom right corner of the app to go to your dashboard, then tap your username at the top of the screen. Now tap Settings, followed by Password Recovery Options. You can opt to enter your email, your phone number, or both, then click Save.

3 - EXPLORING & CHATTING

3.1 - HOW CAN I FIND SOMEONE TO CHAT WITH?

You can find fun people to chat with from the Discover section of UenMe!

Tap the magnifying glass at the bottom left of the app, and then you can browse recently active users (look for the @ icon at the top of the screen), search for people by interests (the # icon), or find contacts from your social networks (the people icon).

Using the Social tab, you can search for friends from Facebook, Instagram, Twitter, or your contact list who are also using UenMe, or invite them to use the app!

You can also search for contacts by name, username, or phone number, depending on their search settings.

(Screenshots HERE)

3.2 - HOW DO I CALL SOMEONE?

Making a call is super easy! You can tap on any green phone icon within the app to call that user. To confirm the rate of the call, just tap the green phone icon again to start dialing.

You can make calls right from the discover page, your favorites, or from threads on your Communication tab. You can also tap on a user's name to view their profile first, then call them by clicking the green Chat bar.

(Screenshots HERE)



3.3 - HOW DO I ANSWER A CALL?

Answering calls is super easy, too!

If you receive a call while in UenMe, your screen will display the caller's profile photo and name, plus the rate that they want to pay or earn. Tap the green phone icon to accept and start chatting, or tap the X to decline the call, and your caller will have the option to leave you a message. (Screenshots HERE)

While outside of the app, your phone will display a notification when you receive an incoming call, at the top of your screen. Open the notification, and you'll see the same options as above! (Screenshots HERE) Note: If your phone is locked, you will need to accept the call AND unlock your phone in order to chat.

If you are not receiving notifications or they are disappearing too quickly, you may want to adjust your notification settings - See section 1.4 of this FAQ.

3.4 - HOW CAN I SHOW IF I AM AVAILABLE OR UNAVAILABLE?

Tap in the bottom right corner of the app to go to your dashboard. Your status button will be green when you are set to Available or red when you are Unavailable. (Your dashboard dot will be the same color!)

Make sure to set yourself to available whenever you want to take calls, and unavailable when you don't. UenMe's display algorithm favors available users who answer the most calls - Too many missed calls will work against you, plus your fans will be discouraged or frustrated if they have a hard time reaching you!

(Screenshots HERE)

3.5 - HOW DO I MESSAGE SOMEONE?

Users can send and receive messages any time they are not on a video call. Sending a message can be helpful to introduce yourself before a call, set up a call time, or negotiate prices.

You can send a message from a user's profile, even when they are unavailable to video chat - Just tap the chat bubble icon at the bottom right of their profile! You can also send a message from an existing thread on your Communication tab. (Screenshots HERE)

3.6 - WHERE CAN I SEE MY MESSAGES OR MISSED CALLS?

Your Communication tab features a thread for each user you've interacted with. Each thread will display messages exchanged, plus notes about any calls between you and that person. To access your Communication tab, tap the chat bubble at the bottom of the app. (Screenshots HERE)

You will also receive a notification right after you've missed a call, with the option to call back. (Screenshots HERE)

3.7 - HOW CAN I DELETE MY MESSAGES OR CALL HISTORY?

To delete a thread in your Communication tab, swipe the thread to the left and tap delete.

3.8 - HOW DO I ADD SOMEONE TO MY FAVORITES?

To add someone to your favorites list, tap the white star to the right of their username in any area of the app. A blue star indicates a favorite user.

All of your favorite users will be saved to your favorites list so you can find them super easily, and you will also receive a notification whenever one of your favorites becomes available.

3.9 - HOW CAN I SHARE MY PROFILE?

Sharing a link to your profile is an easy way to let your friends know how to reach you on UenMe!

To find your unique link, tap in the bottom right corner of the app to go to your dashboard. Your link is shown at the top of the screen - To share it, tap the link, and then tap Share Profile and choose one of the options listed. (Hint: Your link is super easy to remember! It is uenme.co/YourUsername)

When someone clicks your link, they'll be taken straight to your profile if they already have UenMe. If they don't have the app yet, it will forward them to UenMe in the App Store, where they can learn more or download it!

3.10 - HOW SAFE / SECURE / PRIVATE IS UENME?

UenMe uses end-to-end encryption to secure all of your messages and calls. Translation: all communication is 100% private between you and the person on the other end!

To connect to other users, all that's necessary is sharing the username you choose. UenMe does not require you to disclose your legal name, phone number, or email address to use the app, which further protects your privacy.

3.11 - HOW DO I BLOCK SOMEONE?

You can block any user by tapping the three dots in the top right of their profile and selecting Block User. You can also block them by tapping the same three dots in the top right of your chat with them. 

When blocked, users will not be able to see your profile or contact you through UenMe.

You can unblock a user or view a list of everyone you have blocked by tapping in the bottom right corner of the app to go to your dashboard, then tap your current profile picture at the top of the screen. Tap Settings, and then Manage Blocked Users. 

4 - SPENDING & EARNING UENS

4.1 - WHAT ARE UENS?

Uens (pronounced You-Ens) are the currency that the UenMe app uses to charge and pay for calls. 1 Uen is equivalent to 25 cents USD when you cash out.

After purchasing uens, you can use them to video chat with UenMe users such as experts, professionals, and social media influencers, who often charge for their time chatting on the app.

Purchase and use of Uens are governed by the UenMe Terms of Use, available HERE.

4.2 - HOW CAN I BUY UENS? WHAT METHODS OF PAYMENT ARE ACCEPTED?

Tap in the bottom right corner of the app to go to your dashboard, then tap the Add Uens button. (Look for the button with the + sign.) You can use the dial to select the number of Uens you'd like to purchase, before you tap Buy Uens to enter your payment details. (Screenshots HERE)

You can purchase Uens via Apple Pay or any major credit card: Visa, MasterCard, American Express, Discover, Maestro, JCB, Union Pay, or Diners Club International. Charges will be listed on your bank statement from UenMe, LLC.

Depending how many Uens someone buys, there will be a small fee added to the transaction. This is how UenMe can deliver on our promise to give 100% of the Uens earned to anyone selling their time.

4.3 - HOW CAN I EARN UENS? WHERE DO I CHANGE THE AMOUNT I WANT TO CHARGE PER MINUTE?

You can set or change your rate any time from your dashboard! Tap in the bottom right corner of the app, then adjust the dial accordingly. Once updated, your rate will save automatically!

You can also adjust your rate for individual calls - See the next three questions for details.

4.4 - CAN I PAY A DIFFERENT AMOUNT FOR A CALL?

Maybe! When you place your call, you can adjust the dial to offer a different amount from that user's regular rate. Your offer may or may not be accepted, or they may not allow free or reverse charge calls at all.

If a user declines to chat for less, your best bet is try calling at their regular rate. You can also try messaging a user to negotiate a price before a call!

4.5 - CAN I CALL SOMEONE AND EARN UENS?

You can call most users and charge for your time! When you place your call, just adjust the dial to the number of uens you would like to earn per minute. If a user does not allow free or reverse charge calls, the app will notify you.

When answering a call, users will see a red screen indicating that they are paying.

4.6 - WHAT IF I ONLY WANT TO ACCEPT PAID CALLS?

If you do not want to allow free calls or reverse charge calls, you can block these types of calls.

Tap in the bottom right corner of the app to go to your dashboard, then tap your username at the top of the screen. Now tap Settings, and adjust the switch to indicate whether you'd like to block or allow free and reverse charge calls.

You will still be able to make calls free and reverse charge calls to any users who allow them, regardless of your own settings.

4.7 - HOW CAN I SEE HOW MANY UENS I'VE EARNED OR SPENT?

During any paid call, you will see how many uens you have spent or earned during the call - The number of uens will be ticking up at the bottom of your screen. At the end of your call, it will confirm the total number of uens earned or spent. 

You can also see what you earned or spent chatting with a particular user in their thread in your Communication tab. (Access your Communication tab by tapping the chat bubble at the bottom of the app.)

To see your total uens currently available, tap in the bottom right corner of the app - Your dashboard will display your current balance in the center of your screen. 

4.8 - HOW DO I TRADE IN MY UENS FOR MONEY? CAN I GET PAID, EVEN IF I'M NOT IN THE UNITED STATES?

Tap in the bottom right corner of the app to go to your profile, then tap the Cash Out button. (Look for the button with the little stack of coins.) Complete your details and payment information and tap Save when you're done!

You can request to cash out two ways: direct deposit ACH (to any US-based bank account), or PayPal (from any country supported)*. For both methods, payments will be listed on your statement from UenMe, LLC.

*Local laws and rules apply. Please check with PayPal for more information about current exchange rates / fees for receiving money in your country.

4.9 - HOW LONG DOES IT TAKE TO GET PAID?

Our finance department processes payment requests once a month. Depending on your bank, an ACH bank transfer will be available in your account 3 to 5 business days after approval, and a PayPal transfer will be available within 24 hours of approval.

It may take a few extra days to verify your payment details for your first cash out.

4.10 - ARE THERE FEES OR LIMITS ON CASHING OUT?

You may cash your Uens once per month at any value over $50 with no fees. Multiple monthly cashout requests are charged $2.50 per transaction. Transfers under $50 carry a $2.50 fee. If you purchased your Uens, there is a 30 day waiting period prior to cashout and a $10 fee.

4.11 - CAN I CASH OUT MY UENS IF I'VE DELETED MY ACCOUNT?

Your Uens are forfeited if you delete your account, so make sure to cash out first!

4.12 - DO YOU HAVE ANY TIPS FOR HOW TO GET MORE CALLS AND EARN MORE UENS?

Absolutely! Check out the UenMe blog for lots of ideas and tips - Click HERE to visit the blog!

If you need additional advice, get in touch with one of our Community Managers listed below.

5 - WHAT IF I STILL HAVE QUESTIONS?

5.1 - HOW CAN I CONTACT UENME SUPPORT?

You can email support@uenme.co or call 213.394.0537, and we will get back to you within two business days.

You can also get in touch with our Community Manager, Erica via email (erica@uenme.co) or through the app: uenme.co/UenMeErica

Or contact the UenMe Community Robot for assistance: uenme.co/UenMe


Updated May 13, 2017